General Patient Information
Complaints
We always try to provide the best service, but there may be times when you feel this has not happened or things could have been handled better. We hope you will allow us to look into and, if necessary, correct any problems that you have identified. If you have any complaints, please contact the Practice Manager in person or in writing.
A leaflet explaining our in house complaints procedure is available at reception.
The only way we can improve the quality of the services is by listening to your suggestions.
Research
Dementia Research
Dementia Research offers hope. It is only through research that we can understand what causes the disease, develop effective treatments, improve care and hopefully one day find a cure.
Register your interest in taking part in vital Dementia research.
Integrated Care Board
An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Staffordshire and Stoke-on-Trent ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board website.
- Telephone 0808 196 8861
- Email PatientServices@staffsstoke.icb.nhs.uk
Training and Dispensing
High Street Surgery is not a training or dispensing practice.
GP Average Earnings
Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
For the accounting year end, the GP average earnings for 3 partners and 1 locum is £85,442.